Frequently Asked Questions

Everything you need to know about shopping at Penelope's

What is the Penelope's return policy?

We offer a 30-day return policy for all unworn items with original tags attached. Simply use our online portal to generate a prepaid shipping label for your return.

How do I know which size will fit me best?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.

Do you ship internationally?

Yes, Penelope's ships to over 50 countries. International delivery times vary by location but usually range from 7 to 14 business days.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

How should I care for my Penelope's garments?

To ensure longevity, we recommend following the care label instructions on each piece. Most of our delicate fabrics benefit from cold washing and air drying.