Returns & Exchanges at Penelope's

We want you to love your fashion finds, but if something isn't quite right, we offer easy returns within 30 days of delivery. All items must be in their original, unworn condition with tags attached to be eligible for a full refund.

1

Initiate Your Return

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Print Your Label

Download and print the prepaid shipping label provided at the end of the returns process and secure it to your package.

3

Ship It Back

Drop off your package at any authorized carrier location, ensuring all original packaging and tags are included inside.

4

Receive Your Refund

Once our team inspects your return, a refund will be issued to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing